What personal data we collect and why we collect it
When visitors request contact via this website or via telephone, we collect the data shown in the form, and also the visitor’s IP address and browser user agent string to help spam detection.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We do not share any data with third parties for advertising or marketing purposes.
How long we retain your data
If you contact us either via the website, via phone or email, your contact details may be retained indefinitely. This is so we can recognise any previous clients and speed up our service management.
What rights you have over your data
You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor contact data may be checked through an automated spam detection service. Contact & billing information is stored via our bookkeeping service provider Kashflow, who have their own privacy and data protection policy. We utilise Propeller as our field service management and compliance provider, where data regarding site visits and gas appliances may be stored in a secure cloud environment.
Our contact information
If you have any concerns, requests or queries regarding data management & security please use our contact page to get in touch
How we protect your data
All data we have is stored digitally via our EU cloud based service providers and is protected via industry standard encryption and accessed via two factor authentication.